SHIPPING & HANDLING

Orders over $99 before tax receive FREE expedited shipping (CDN)

SHIPPING

  • Unsung Hero ships via Canada Post within Canada and United States.
  • Multiple shipping options are available at checkout depending on order urgency. Shipping fees and delivery estimates are provided based on your postal/zip code.
  • All online orders receive confirmation and fulfillment updates by e-mail or text (your choice at checkout) with your tracking number.

HANDLING

  • Online orders are processed the following business day and shipped within 48 hours of confirmation. While Unsung Hero strives for next day shipments, such efforts cannot be guaranteed due to order volumes and complying with shipment provider cut-off times.
  • Delivery times do not include Saturday, Sunday, or Holidays. Orders placed Friday will be fulfilled the following business day (Monday).
  • Online orders using e-transfer payment method will not be fulfilled until funds have been received.
  • Unsung Hero is not liable for damages or losses incurred during transit and are the responsibility of the shipping provider. Online orders are insured and in the event of a loss or damage, Unsung Hero will issue a claim to the provider which may result in delays.

PICK-UP

  • Online orders are available for pick-up at Unsung Hero headquarters (67 Iber road, Ottawa, Canada. K2S 1E7) during business operating hours (Tuesday - Friday, 11am - 7pm, EST). You will be notified within 48 hours via e-mail when order is processed and ready for pick-up.