Teamwear Services

Unsung Hero Teamwear

CUSTOM WHOLESALE SOLUTIONS


Co-brand our top selling, signature garments at wholesale pricing.

Unsung Hero Teamwear

DESIGN AND PRODUCT INSIGHT


Leverage our industry knowledge for a one stop shop. Graphic design services available.

Unsung Hero Teamwear

VISUAL MOCK UPS FOR EVERY PROJECT


We provide visual mock ups for all projects prior to production.

Video

SERVICES PROVIDED FOR

INQUIRE ABOUT YOUR CUSTOM PRODUCT

Your name:

Email:

Organization:

Location:

What type of custom products are you interested in?

 Does your product require our graphic design services?

Estimated total amount of units:

Product deadline date:

Notes:

Please note: Our wholesale inventory is subject to limited quantities. If your business or organization has yearly volumes of 250+ units we recommend discussing annual plans to ensure deadlines and product availability expectations are met. Our wholesale inventory is subject to a first come, first serve basis. Not all retail styles are available for teamwear.

FREQUENTLY ASKED QUESTIONS

Q: What format does my logo need to be in?

To eliminate any graphic designing fees we request your vector logo be in .ai or .eps format. In the case that you do not have this and your logo is clean and simple, we will attempt to convert your logo (.jpeg or .png) at no additional charge. This will be clarified at the beginning of the process after reviewing the logo. 

Q: What is the turn around time once order is approved?

Production time is 15 business days after customer artwork/order approval, not including shipping time. If you have a rushed deadline, inquire with us as early as possible and we will provide transparency at the beginning of the process to let you know if it is attainable.  

Q: What payment methods do you accept?

We accept cheque, credit, cash and e-transfer. 

Q: How can I access a previous invoice?

When you start your process with us we will request your organization/contact information. We will create your own private profile that only you will have access to. You will receive invoice notifications through e-mail linked to our teamwear page and you can securely pay or access previous invoices at any time. 

Q: What is required to proceed with an order?

We require a 50% deposit prior to production. We will provide a final product approval visual and will proceed when we have documentation of your consent. Unsung Hero is not accountable for any errors after approval. 

Q: What is your damaged product policy?

In the event that damaged goods are received we will issue a refund or credit on those products. Due to the logistics of the printing process we cannot reprint products if it occupies less than 10% of the order or 10 items. Customer has 72 hours to report any damages or errors with the order. We will always do our best to accommodate if we are capable. 

Q: What is your shipping policy?

Shipping fees and pick-up arrangements are client responsibility. We have many shipping options through Canada Post, Purolator and Greyhound for you to choose from. If you have an account with another shipping provider let us know and we will gladly use that service if it applies in Ottawa.